SMART TOOLS FAQS

International Shipping

Can I ship internationally?

Yes, Smart Tools ships internationally at this time.

For delivery to Canada, please consult Canadian shipping information on https://bytrix2018.wixsite.com/smartool

For other destinations, please visit our International Shipping information page for details.

Log In

I forgot my password, how do I log in?

If you have forgotten your password, please click on "Forgot Your Password?" below Sign In.

You will be asked for your login email address to retrieve your password hint. Your hint will be emailed to you within one hour. Pleae note that if you did not provide a password hint upon registration, the email you receive will be blank.

Order Status

How can I find the status of my order?

You can find the status of a particular order and view your order history on the order status tracking page.

Credit Card Trouble

I am having trouble with my credit card information for my online order.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received a second attempt, call 1-877-Smart Tools or contact your financial institution for further assistance.